- General Overview
These Terms of Service govern the access to and use of the website www.shoevessel.com, an independent online supplier of clear plastic storage boxes, based in Singapore and catering to customers across Europe.
By placing an order or browsing our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our service.
- Intellectual Property & Digital Content
All visual content, photographs, images, and text present on www.shoevessel.com are either original works belonging exclusively to Shoevessel or are utilised under valid open-licensed permissions. Unauthorised copying, reproduction, or redistribution of any site content is prohibited. - Shipping, Delivery & Risk of Loss
We serve customers throughout the European region. Orders are dispatched through established international courier partners, including DHL, FedEx, and UPS (Priority Shipping Services).
Delivery Timeline: Standard estimated shipping time to European destinations is 7 to 12 working days following order dispatch.
Automated Order Tracking: To keep you fully informed, automated shipping updates and tracking references will be dispatched directly to the email address provided at checkout during key milestones:
Order Dispatch Confirmation
Arrival at Central Logistics Hub
Out for Final Local Delivery
Delayed Deliveries: In the event that a shipment exceeds the standard delivery window, our team will initiate an inquiry with the relevant carrier. Depending on the investigation findings, we will arrange either a full refund or a free replacement shipment.
Transfer of Risk: In strict accordance with European consumer regulations, the risk of damage to or loss of goods passes to the consumer only upon physical possession of the items by the consumer (or a third party designated by the consumer, other than the carrier). Risk does not transfer upon handover to the logistics operator.
- Right of Withdrawal & Returns (European Consumer Protection)
A. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
European customers have the right to withdraw from their purchase within 14 working days of physical receipt of the goods without providing any reason.
To exercise this right, you must notify us via email at plastic@shoevessel.com within the 14-day window.
Items returned under the statutory right of withdrawal must be unused, in their original condition, and packed appropriately for return shipment.
B. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, you do not need to return the damaged item.
Simplified Claims Process: Simply contact our customer support at plastic@shoevessel.com within 14 days of receipt, attaching clear photographic evidence of the damaged product and packaging along with your order reference number.
Resolution: Upon verification of the submitted photos, we will promptly process either a full refund or a replacement shipment at zero additional cost to you.
- Pricing and Payment Processing
All prices on www.shoevessel.com are displayed in the applicable local currency at checkout.
Payment for all orders must be completed through our secure online payment processing checkout system prior to order preparation and dispatch.
- Limitation of Liability
Shoevessel operates under Singapore law while delivering services in compliance with European mandatory consumer rights. Nothing in these Terms shall limit or exclude statutory rights provided to European consumers that cannot be contractually waived. - Governing Law & Contact Information
These Terms of Service are governed by and construed in accordance with the laws of Singapore, alongside applicable mandatory European consumer protection laws.
For any questions, order updates, or claims regarding these Terms, please contact us:
Email: plastic@shoevessel.com
Tel: +65 6543 0234
Address: 514 Chai Chee Lane, #02-06, Singapore 469029
