- Data Controller
The data controller responsible for your personal information collected on this website is www.shoevessel.com, based in Singapore.
If you have any questions regarding the handling of your personal data or wish to exercise your data protection rights, please contact us at:
Email: plastic@shoevessel.com
Tel: +65 6543 0234
Address: 514 Chai Chee Lane, #02-06, Singapore 469029
- Legal Basis and Personal Data Collected
We collect and process personal data in compliance with the European Union General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA). Data is processed on the legal basis of contract performance (to process and dispatch your orders) and legal compliance.
We collect only necessary information required to fulfil transactions and customer support:
Contact Information: Full name, email address, telephone number.
Delivery Information: Shipping address, billing address.
Transaction Details: Purchased order items, order reference numbers, and transaction timestamps.
- Payment Processing via Stripe
We do not store or directly handle sensitive payment card details on our servers.
All payment processing services are provided by our payment service provider, Stripe. When you make a purchase on www.shoevessel.com, your payment information is encrypted and transmitted directly to Stripe for secure transaction processing. Stripe handles and stores your payment card information in accordance with international financial standard PCI-DSS requirements and their own privacy rules.
- Data Retention Period
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, accounting, tax, and reporting obligations under applicable Singaporean and European law.
Order & Financial Records: Transaction and customer contact data linked to completed purchases are retained for 7 years following order completion to fulfill statutory tax, audit, and legal obligations.
General Support Enquiries: Non-transactional communications are retained for up to 2 years before deletion, unless further retention is legally required.
Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised.
- Data Subject Rights (EU & Singapore Residents)
Under GDPR (for European customers) and PDPA (for Singapore residents), you possess specific legal rights regarding your personal data:
Right of Access: You may request details of the personal data held about you.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request the deletion of your personal data, subject to statutory obligations that require retention (such as mandatory tax record keeping).
Right to Restriction / Objection: You may request restrictions on how your data is processed or object to data processing.
To exercise any of these rights, please submit your written request to plastic@shoevessel.com.
- Information Protection Measures
We employ administrative and technical measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. While appropriate industry practices are applied to protect personal data transmission and storage, no electronic communication method can be described as entirely without risk. Customers are encouraged to maintain confidentiality regarding their own access credentials. - Third-Party Disclosures
Personal data is shared only with trusted service providers necessary to operate our business and deliver your order, specifically:
Payment Processors: Stripe (for payment settlement).
Logistics Partners: Courier services (strictly for order delivery and tracking).
We do not sell, lease, trade, or monetise customer personal information under any circumstances.
- Policy Updates
We reserve the right to revise this Privacy Policy to ensure continued compliance with changing legal frameworks. Any revised version will be published directly on www.shoevessel.com with an updated effective date.
