- General Shipping Overview
At Shoevessel, an independent trading brand based in Singapore, we deliver clear plastic shoe storage containers directly to customers across the European region. We are committed to providing clear timelines and reliable logistics oversight for every purchase. - Dispatch Location & Order Processing Time
Dispatch Address: [514 Chai Chee Lane, #02-06, Singapore 469029 ]
Order Processing Time: All incoming orders undergo manual quality check, sorting, and protective packaging. Orders are prepared and dispatched within 1 to 3 working days (excluding weekends and public holidays) following order confirmation.
- Shipping Destinations, Carriers & Transit Times
We serve customers located across Europe through established international postal and priority courier partners.
Logistics Partners: Shipments are routed via DHL, FedEx, or UPS (Priority Shipping Services), depending on final destination routing efficiency.
Shipping Window: Once dispatched, standard estimated delivery to European addresses takes 7 to 12 working days.
Shipping Fees: Applicable delivery charges are calculated and clearly displayed at checkout prior to payment submission.
- Automated Tracking & Order Status Updates
To ensure complete transparency during transit, www.shoevessel.com provides automated tracking updates sent directly to the email address provided during checkout.
Automated notifications are issued at key operational milestones:
Dispatch Confirmation: Issued once your parcel is packed and picked up by the logistics carrier, containing your carrier name and tracking number.
Logistics Hub Transit: Issued when your shipment registers arrival at the central international transit hub.
Out for Local Delivery: Issued when your parcel arrives in your recipient postal district and is handed over to local delivery personnel.
Customers may also track their package status at any time using the link provided in their dispatch email.
- Delayed Shipments & Carrier Inquiries
While most shipments arrive within the standard estimated window, unforeseen customs processing or regional transport disruptions can occasionally cause minor delays.
Carrier Investigation: If your order has not arrived after 12 working days from the dispatch date, please notify our customer support team at plastic@shoevessel.com with your order reference number.
Resolution Policy: Upon receiving your notification, we will immediately initiate a formal inquiry with the designated carrier (DHL / FedEx / UPS). Following the investigation findings:
If the shipment is verified as lost or stuck in indefinite delay, we will offer you a full refund to your original payment method OR a replacement shipment dispatched at zero additional cost.
- Customs, Import Duties & European Compliance
For shipments entering European jurisdiction:
Packages comply with standard cross-border trade regulations and clear customs documentation.
Customers are responsible for ensuring that correct address information and local contact numbers are supplied at checkout to facilitate swift customs clearance and local delivery attempts.
- Contact Us
For any enquiries regarding existing shipments, order status, or tracking information, please contact our support team:
Email: plastic@shoevessel.com
Tel: +65 6543 0234
Address: 514 Chai Chee Lane, #02-06, Singapore 469029
